Auto Collision FAQs

What should I do if I’m Involved in an accident?

  • Check Yourself for Potential Injuries

  • Check On Your Passengers

  • Move to Safety

  • Call for Emergency Services

  • Never Admit to Fault

  • Write Down Your Version of Events

  • Limit Conversation with the Other Party

  • Take Pictures of the Accident.

  • Contact Your Insurance Company

    • Don't admit fault​

  • Tell your insurance company where you want to take your vehicle.​

    • Don't let them choose for you.​

  • Don't panic​

    • Information is key, so keep calm and think logically.

What details will my insurance company need?

  • Most insurers such as Statefarm, Farmers, Geico, Allstate and American Family have a separate claims department that only handles car accidents.  

    • Give all details regarding the accident to the claims specialist WITHOUT admitting any fault

      • Police Report​​​

      • Parties Involved

        • Injuries that occurred​

      • Date/Time of accident

      • Address or intersection where incident occurred

      • Were there any citations given to either party?​​

      • Where damage is on your vehicle?

  • You'll be given a Claim # for the incident​​​​

  • If your qualify for rental services, you may be given a reservation # for Enterprise, Budget, Hertz or another Rental Services Company.

I have my Claim Number, Now what?

  • Do your homework!

    • Find a shop that's I-Car Certified

      • I-Car Gold Class Certifications are given to shops that completed the required training to safely repair your vehicle.​

  • Call the repair shop and schedule an appointment to drop the vehicle off

    • Provide them with the Claim # and they should be able to take it from there.​​

  • Most insurance companies have a relationship with multiple Collision Repair Facilities in your area.

    • You may be told to visit one of these shops for a repair assessment or estimate.​

    • You are NOT required to have the work performed by that shop.

Auto Collision FAQs

What is Comprehensive insurance and am I covered?

  • Comprehensive insurance is a coverage that helps pay to replace or repair your vehicle if it's stolen or damaged in an incident that's not a collision. 

    • It covers damage done to your vehicle from things other than collisions, such as: vandalism, disasters, theft, fire, impacts with animals, etc.

      • If someone keys your car, smashes your windshield, slashes your tires, etc..​

      • If you hit a crossing deer, coyote, dog, etc.. 

      • Hail damage

  • It's important to know that Comprehensive insurance ​does not hurt your record if you claim

How much time do I have after a crash to file a claim to my insurance?

  • Under state law, a car accident report must be filed if the incident causes death or bodily injury, or results in more than $1,500 in property damage. The report must be filed with the Illinois Department of Transportation (IDOT) no later than 10 days after the accident.

Are all Shops Equal?

  • This question is not always easy to answer

    • The Short answer is NO

  • There are many good shops but only a few of them are truly qualified to repair your vehicle and restore it's safety features.​

  • Vehicles are becoming more and more complex.​​

  • Self-Driving features and Park Assist are ​​becoming more common with newer vehicles.

  • Crash sensors that signal when your airbag should or should not deploy.

  • Modern day Safety features must be restored correctly to insure the safety of you and your loved ones in an event of a future collisions.

  • Mentioned in the above columns, only the Elite Collision Repair Facilities are I-Car Gold Certified.  Some shops may only be ASE Certified, which is not the same.

  • The shops that take the time to continuously adapt to the change and develop new skills and techniques are the ones you can count on to keep you safe.

  • Finally​, Lifetime Guarantee!

  • Make sure your shop has a lifetime guarantee on the work that they provide you.  ​

  • Again, Not all auto body shops are equal, so some guarantees may not mean anything.  You may need to use your better judgement.

Auto Collision FAQs

What are your shop rates?

  • Body Labor $56/hr

  • Metal Labor $56/hr

  • Glass Labor $56/hr

  • Refinish Labor $56/hr

  • Mechanical Labor $95/hr

  • Frame Labor $85/hr

  • Aluminum Labor $90/hr

Collision Experts are dedicated to fair labor pricing and insuring that our customers get what they paid for.  We offer a lifetime guarantee on the paint refinish and repairs.  

Why Collision Experts Inc?

  • Collision Repair isn't only cosmetic work for your vehicle. 

  • ​Repairs that the auto body shop recommend ​​are important. 

    • For instance, the a simple decision to repair vs replace a part on you car can affect your safety, the safety of others and your vehicle's warranty.

  • We are an I-Car Gold Class Certified Auto body Shop

    • We follow the correct procedures to repair your vehicle and keep you safe.​

  • We will insure your vehicle is repaired and look great.

  • Stop by for a free estimate and we'll show you why you should choose Collision Experts Inc for your repairs too.

What area does Collision Experts Inc Service?

  • Due to our high quality repairs, we've been forturate to service customers from many arears.

  • We service customers in Frankfort, Orland Park, Mokena, New Lenox, Monee, Homer Glen, Lockport, Matteson, Country Club Hills and Joliet. 

  • We've received referrals because of our world class service from Oak Lawn, Chicago Ridge, Bridgeview, Crestwood, Palos Heights, Plainfield, Villa Park and much more.